HI! I'm launching a new Business process outsourcing (B.P.O) Ask me anything (AMA)

Ogundoyin idris
Oct 12, 2017

my name is Idris. Business process outsourcing. i am here to answer all questions about Business process outsourcing.

learn the secrets behind:

Outsourcing makes sense when customer requirements exceed the providers ability to meet and exceed those requirements. it is also the Transferring of activities and decision rights to another entity by contract with specific performance measures, related rewards and penalties, exit clauses.

twitter@iafolabi63, instagram@harphorlaby

Comments are locked

Conversation (41)

In three easy steps and under a minute you could be hosting your own AMA. Join our passionate community of AMA hosts and schedule your own AMA today.

Let's get started!

What should I avoid to have a successful BPO?

Oct 12, 6:18AM EDT0

Wow, thats a great question i've been expecting.

How to avoid problems in  having a successfull BPO

  •  Basing Your Buying Decision on Price Alone. That is, if the price is far below market, buyer beware.
  •  Ignoring the Necessity of a Cultural Fit: You’re in an industry that can change on a dime, but your provider likes to take things slow. These cultural conflicts could escalate into big trouble down the line.
  • Entering an Agreement Without  Stakeholder Buy-in: BPO is a procurement  decision, right? We send out an RFP and we award the contract. No need to make a big production out of it.

  • Moving too fast: every company wants to realize the benefits of BPO as quickly as possible. However, rushing into the initial pilot can often cause setbacks.
  • Approaching BPO as a “Vendor-Client” Arrangement: If you approach BPO with the words “us” and “them,” you’re probably doomed to failure. If you want it to work out, you’ve got to make a commitment – in a big way.

Thanks You.

Oct 12, 6:57AM EDT0

Hi. Sounds good. Often, when a customer buys your service is because they have seen something in you that can meet their needs. Do you plan to have a team with you or just rely on other companies? What KPIs are you planning to use to ensure that all customer requirements are met? 

Oct 12, 12:05AM EDT0

NO.  i never plan in having a team. I love having contract with ither companies.

What a good question indeed.

My KPIs to meet customers requirements are :

  • Offering additional related products to the customer, saving them a second journey and increasing the total value of the sales.
  • Making sure that goods are not faulty or sent out wrongly and paperwork is accurate.
  • Always having core stock available to meet customers' requirements.
  •  Ensuring account customers have pricing terms loaded onto the IT systems to suit their requirements at any branch nationwide.
  • Encouraging every member of the team to be at work and helping each other out.
  • Encouraging account customers to spend more.

Oct 12, 8:45AM EDT0

Hi Ogundoyin, Thank you for your AMA, I thought you might be interested in another Business AMA from our Host, Fritz.

Oct 11, 5:18PM EDT0

How can I start a business process outsourcing

Oct 11, 9:30AM EDT0

Well as you have requested me to answer this let me try my best.

To start a BPO, CALL CENTER, OR DATA ENTRY OUTSOURCING company, you will need a lot of skills.

firstly You need to be an expert at your field, so that you can supervise work and know who to hire. 

secondly, you need to get clients by starting with one sit, and then when you get more client, you get more sits.

Thirdly, Contact other call centers or data entry companies and see if they have any advice or overflow.

Fourthly, have a decisive offering by Figuring out what types of services you offer, and then figure out what type of price categories to assign your various services.

fiftly, Established call centers have a reputation and contacts. They can demand six month contracts for at least three seats and get away with it.

Lastly, You will need good computers and good phone/internet connections for all of your seats. 

with all i have stated above, trust me you are good to go.

Oct 11, 9:57AM EDT0

What are the Process on how to start a manpower business process outsourcing

Oct 11, 9:28AM EDT0

Do you have a website or a blog that you can share?

Oct 11, 4:27AM EDT0

yes i do.

Kindly log on to www.rutotechintl.com

Oct 11, 8:17AM EDT0

Do you think that this is something that has great potential in the future?

Oct 10, 11:30PM EDT0

Yes, it has great potential in future. Because By it's nature, business processes are sprawling, live production services that touch an enterprise’s customers, suppliers and business operations. While the outsourcing of these services obviously leverages the economies of scale and delivers the associated cost advantages offered by third-party BPO providers, on the ground implementation of offshored services has faced a higher degree of resistance and more change management issues than IT services. 

Also, there are five things BPO providers do.

  1. Focus on skills: Hire, train and re-skill your workforce so employees can move up the value chain to positions such as data scientist, mathematician and actuary—and so you can offer existing and potential customers higher-order capabilities.
  2. Go deep: Work on acquiring deep knowledge of specific industry domains so your customers know you fully understand their business and can add value in their business transformation.
  3. Demonstrate confidence: Demonstrate that you can deliver on business outcomes and that you are willing to assume the risk of such delivery.
  4. Lead the way: Establish deep technology capability and show you can deliver technology-led innovation on an ongoing basis.
  5. Accelerate: Invest in areas you know will differentiate your company in terms of speed, innovation and impact.Thank You.
Last edited @ Oct 11, 4:18AM EDT.
Oct 11, 3:44AM EDT0

Have you worked with outsourcing prior to your business development?

Oct 10, 10:32PM EDT0

Yes i have worked with outsourcing prior.e.g lightening networks.

Oct 11, 3:48AM EDT0

What inspired you to come up with this idea?

Oct 10, 7:33PM EDT0

The value in it inspired me to come up with the idea. Most especially in Manpower outsourcing.

The concept started when companies were reluctant to hire new employees for short-term jobs. Outsourcing allows companies to focus on other business while the manpower staffing provider recruits, supplies and manages the staff for them.

Manpower outsourcing is also required when there is a lack of skilled workers.

Oct 11, 7:50AM EDT0

Do you apply for jobs and then outsource them at a lower price so you make the difference?

Oct 10, 4:21PM EDT0

No, i don't do that. what i mostly based on is (Manpower outsourcing).I bid for contract regarding the particular project onpoint. And my income comes from agreement percentage on the total package of staffs i outsourced.

for  example

Description              qty             price         total price

self rental                    2             240000           480000

                                       sub total  =                    480000

           management fee 10%   =                         48000  

                       Total                      =                       528000

Thank You.

Last edited @ Oct 11, 8:02AM EDT.
Oct 11, 7:15AM EDT0

Can you explain a little bit more about your new business process?

Oct 10, 10:42AM EDT0

Business process outsourcing is the contracting of a specific business task such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

We have two categories of BPO divided into are;

Back office outsourcing, which includes internal business functions such as billing or purchasing,

Front office outsourcing, which includes customer-related services such as marketing or tech support.

We also have different business outsource options which are

Offshore outsourcing which is contracted outside company's own country

Nearshore outsourcing which is contracted to a companies neighboring country.

onshore outsourcing is contracted with the company's own country.

Thank You .

Last edited @ Oct 10, 12:20PM EDT.
Oct 10, 12:17PM EDT0

Since when have you been doing this?

Oct 10, 7:46AM EDT0

I have being doing this for the past three years.

Oct 10, 8:39AM EDT0

What sites do you work with and do you have a website yourself? Can you share a link?

Oct 9, 9:46PM EDT0

I work with Huawei Technologies. I also have a website named Rutotech international. Rutotechintl.com

Oct 10, 8:41AM EDT0

What is the most difficult part about outsourcing?

Oct 9, 8:42PM EDT0

There are a lot of difficulties that can arise when outsourcing web development, but among all of them, Communication is crucial

Many companies outsource web projects to overseas professionals where English is not their native language. You may encounter difficulties in your project because of the mistakes caused by misread instructions from the client.

Oct 10, 5:10AM EDT0

What is the biggest hurdle you had to overcome and how did you solve it?

Oct 9, 7:04PM EDT0

what a great question.

 My biggest hurdle i had to overcome is what Other People Think

When my sense of pleasure and satisfaction are derived from comparing myself to others, i am are no longer the master of my own destiny. While it’s impossible to turn off my reactions to what others think of me, i don’t have to hold up my accomplishments to anyone else’s, and i don't always take people’s opinions with a grain of salt. That way, no matter what other people are thinking or doing, my self-worth comes from within.

As we all know. Successful people know that caring about what other people think is a waste of time and energy. When successful people feel good about something that they’ve done, they don’t let anyone’s opinions take that away from them.

That has make me solve my hurdle by making my own decision that:

“No matter what other people think of  me at any particular moment, one thing is certain—I'm never as good or bad as they say i am.

Oct 10, 6:05AM EDT0

What is the most profitable business you can outsource?

Oct 9, 6:29PM EDT0

I can assure you that staff outsourcing is  the most profitable business you can outsource. Because the total number of staffs you ousource to suppliers will determined the increase of the management fee percetage on each as per contract. 

Oct 10, 5:21AM EDT0

Have you ever lost a contract because you outsourced it?

Oct 9, 6:08PM EDT0

That has never happen. During outsourcing before a contract commence, there is an agreement that states the time limit you will be given to manange. If it happends that you performed below expectations the contract will be terminated.

Oct 10, 5:33AM EDT0

If you apply for a contract and then outsource it, how much time do you calculate for the outsourcer to submit the service?

Oct 9, 4:31PM EDT0

I give one (1) month for the outsourcer to submit quality service. But it mostly depends on how crucial the project is, Beacuse professional assistance focus on long term achievement.

Oct 10, 5:44AM EDT0

What is your educational and professional background?

Oct 9, 3:11PM EDT0

How do you plan to hire people?

Oct 9, 1:35PM EDT0

I plan to hire people by posting jobs online for specific role am looking for before the interview commence.A good hiring plan involves onboarding, sourcing people to determine the right qualifications and setting their career paths within the company. Part of onboarding occurs during the interview by letting people know what is expected from them to help the company reach its ultimate goals.

Oct 10, 5:49AM EDT0

Can you explain what BPO is in further detail?

Oct 9, 1:04PM EDT0

firstly you need to know what BPO means.

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provide.

We have two categories of BPO divided into are;

Back office outsourcing, which includes internal business functions such as billing or purchasing,

Front office outsourcing, which includes customer-related services such as marketing or tech support.

We also have different business outsource options which are

Offshore outsourcing which is contracted outside company's own country

Nearshore outsourcing which is contracted to a companies neighboring country.

onshore outsourcing is contracted with the company's own country.

The main advantage of any BPO is the way in which it helps increase a company's flexibility.

BPO has swot analysis which are:

  • Strengths
  • Client Relationship Management
  • Market Leadership in CM BPO
  • Size and Scale of CM BPO Capabilities
  • Strong Relationships With a Loyal Customer Base
  • Ability to Deliver Process, Operational Skills, Resources and Tools
  • Ability to Sell Standardization and Automation
  • Weaknesses
  • High Level of Vertical Concentration
  • Limited Marketing and Brand Presence Outside North America
  • Limited Growth in New and Emerging Markets
  • Perceived Complexity, Which Challenges Smaller Buyers
  • Opportunities
  • New Leadership Targets Growth and Debt Reduction
  • Inorganic Growth — Nontraditional Markets
  • Improve Geographic Concentration
  • Cultivate and Develop Existing Customer Base
  • Bundled Offerings Across BPO Domains
  • Invest in Vertical Industry and Functional Processes
  • Threats
  • Acquisition Target
  • Non-traditional Competitors Entering the Market
  • Slow/Declining Revenue Growth
  • Loss of a Key North American Customer
  • Exposure to Foreign Exchange Risk and Inflation
Last edited @ Oct 10, 12:23PM EDT.
Oct 10, 6:44AM EDT0

how can i start a business process outsourcing 

Oct 9, 7:22AM EDT0

firstly u need to know what business process outsource means.

A business process outsourcing (BPO) company is an organization that handles specific business operations and responsibilities for other organizations.we also have tasks handled by BPO companies.which  includes back office operations such as human resources or finance and accounting, and front office operations such as contact center services.

below are the sample business plan template

  • Conduct a market research as it will help you avoid plunging into a business that actually has no market
  • Decide on your business structure and services.After researching your local BPO industry, you will need to come up with a business structure. Examples of business structures include sole proprietorship, partnerships, and corporations. 
  • write your business plan: This plan will detail your business’s mission and objectives, services, market analysis and competition, financial analysis, marketing strategies, growth strategies, e.t.c.
  • Register your business with the relevant agency in your state or country, as required by the regulations. But first, you must choose a good, brandable name for your business.
  • find a location that best suits your company
  • Get necessary equipment that will be needed to run your BPO company effectively. These include computers, telephones, servers, backup systems, printers, and machines. 
  • The nest step is to employ competent staff who will carry out the operations of your BPO company. These include management staff, support staff, agents, and marketers.

Once you have taken all the steps described, you can then proceed to advertise your business to organizations likely to require your services and open your doors for business.

Last edited @ Oct 9, 9:25AM EDT.
Oct 9, 7:56AM EDT0