AMA How to Build a Team of Loyal, Reliable Employees Who Will Wow Your Customers and Grow Your Business. A guide to employee development and HR training for your staff.
I’m Scott Greenberg and I help leaders grow their business. I focus on the mindset and strategies that successful franchisees and business leaders use to get ahead. I’ve owned franchises, run businesses and even won a few awards. As a speaker and consultant, I’ve worked with countless brands. I study the methods of high performers and have identified the tactics that give them their edge.
This AMA will focus on building high-performance teams. Given all the demands placed on business owners combined with the fast-paced lifestyle and evolving values of the workforce, developing a reliable, stable staff is a daunting prospect. How do you identify great employees? How do you build a culture that focuses on serving customers? How do you retain your employees and keep them motivated? These are some of the most common questions I’m asked to speak on.
"You just can't find good help these days," bosses complain. "And when you find them, you can't keep them."
Yes, you can. The trick isn't finding good help. It's cultivating it. It’s an investment of time that will pay huge dividends. It requires being patient when you hire, being willing to hold out for the right people. It means focusing a little less on operations and a lot more on people. If you serve your team, they’ll serve your customers. That’s when your business will really take off.
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